Return and Refund Policy

      At Eelhoe Online Store, we are committed to ensuring your complete satisfaction with every purchase. Before shipping, all products undergo a rigorous visual inspection to ensure their quality and condition. However, if you encounter any issues with your order, we have outlined our return and refund policy below for your convenience:

Return Requests:

You may request a return for any reason within 14 days of receiving your order. Defective items must be returned in their original condition, including all packaging and manuals.

A processing fee of five percent will be charged for refunds requested after payment.

Refund Conditions:

We offer a full refund or replacement in the following cases:

• Defective items
• Lost items
• Items shipped in error
• Out-of-stock items

Partial Refunds:

We provide partial refunds in the following cases:

Incorrectly purchased items

Items returned more than two weeks after delivery

However, exchanges are possible.

We do not offer refunds but may provide exchanges if you cover the reshipping fees in the following cases:

• Incorrect address provided
• Unable to deliver due to address not found
• Recipient failed to retrieve the package

Return Procedure:

      If you need to initiate a return, please contact us at contact@eelhoe-store.com. If the return is due to a defect in our product or processing error, we will provide a prepaid shipping label or refund to cover reasonable return shipping costs. Otherwise, you will be responsible for return shipping fees.

      Please note that international returns may take up to one month to reach us. Once we receive the returned package, our team will process your refund within 2 business days and notify you via email.

Initiating Returns:

      To initiate a return, refund, or exchange, please contact us at contact@eelhoe-store.com or through our "Contact Us" page. You may be required to provide receipts, proof of purchase, and any relevant photos or videos demonstrating product defects or processing errors.

      Upon confirmation, you will receive your replacement or refund within 1-3 business days.

      At Eelhoe Online Store, your satisfaction is our top priority. We appreciate your understanding and cooperation with our return and refund policy. If you have any questions or concerns, please feel free to contact us at contact@eelhoe-store.com.